Sometimes, you may want to give candidates another chance to take a test in case they lose internet connection or for any other reason.
Reopen the test session for the candidate by going to their test report and clicking on "Reopen" in the top right corner of the test report.
After you click on the link you will have the option of opening any of the tasks or all of them as well as changing the time limit for the test. Click on "Reopen the test session" to confirm changes. Your Candidate can use the same test session invitation link as during their latest attempt.
Please note that when you reopen the session, it overrides the previous score of all of the reopened tasks.
If you have any additional questions about reopening tests for candidates or would like to leave your feedback, please reach out to your Customer Success Manager or contact us at email@example.com.