To ensure the reliability of the platform for all, Codility has a Concurrent Session Limit which is applied to all customers' accounts.
The Concurrent Session Limit is 400 sessions, meaning a single customer may not have more than 400 sessions in progress at a single moment in time. This helps to keep the platform operational for all customers at all times.
What is defined as a session?
- A Screen test started by your candidate is one session, active for the duration of time that the candidate is completing the test.
- A demo/practice test started by your candidate when they first open your Screen invite and taken right before they begin their real Screen test is one session, active for the duration of time that candidate is completing the demo/practice test.
What happens if I anticipate hitting the Concurrent Session Limit?
Depending on how high you expect to go, we can slightly increase your specific Concurrent Session Limit for the relevant time period, for example, over the duration of an event.
Expecting more than 400 candidates taking a test at once? Please inform us at least 1 week in advance. You can reach out to your Customer Success Manager or support@codility.com if you have any questions. If you anticipate some of your candidates/participants may opt to complete a demo/practice test before they begin your Screen test, and want to make sure that this is prepared for, we recommend reaching out to us even if the number of expected participants is slightly lower than 400.
To process your request, we need to know the following details:
- The exact start date/time and end date/time of the event (preferably in UTC)
- A link to the Screen test which will be used. If you have not created the test yet, just send us a description of which types of tasks you plan to use (i.e. MCQs and bugfixing tasks).
- The number of sessions you anticipate beginning around the same time.
- What type of invitation you are planning to use (public link or batch invite)
What happens if I unexpectedly hit the Concurrent Session Limit?
If your account hits the limit and Codility support was not advised in advance, any additional candidates/participants who attempt to begin your Screen test will be unable to and will be asked to return 60 minutes later. The limit is counted in real-time, so as a session ends, another may be begun immediately.
If this happens to you and you expect to continue hitting the limit, please contact us at support@codility.com as soon as possible.
If you have any questions about this or need help, feel free to contact us at support@codility.com.