If you are experiencing a technical issue (e.g. a task isn’t loading, a button isn’t clickable etc.), please follow the troubleshooting steps below:
- Clear Browser Cache and Cookies: Clearing cached data can resolve potential conflicts. Navigate to your browser settings and clear both the cache and cookies.
- Try Incognito or Private Browsing Mode: Open an incognito or private browsing window and attempt to perform the same action. This helps identify if browser extensions or settings are causing the issue.
- Update Browser: Ensure that your browser is updated to the latest version. Outdated versions may have compatibility issues.
- Disable Browser Extensions: Temporarily disable browser extensions, as they can sometimes interfere with platform functionalities.
- Try a Different Browser: Switch to an alternative browser to check if the issue persists. This can help pinpoint whether the problem is browser-specific.
If the issue persists or you need further assistance, please don't hesitate to reach out to support@codility.com.